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, that is, automatic warranty management may not be very clear about what this is. Simply put, automatic warranty management is to use various technical means to automatically handle a series of things related to product warranty. Automatic processing can be achieved from the user's warranty application, to the manufacturer's verification of the situation, to the arrangement of repairs or replacement of parts, etc.

Let’s take a look at the key modules of this automatic warranty management:

1. Warranty application port

There are convenient ways for customers to submit warranty issues. Nowadays, many formal companies make customers submit applications conveniently and quickly through online forms or official customer service mini programs. You don’t have to call like before, as it’s so troublesome to find information for a long time. When submitting, customers can write clearly what the product is going on, and they can also include relevant pictures and videos to facilitate the warranty team to quickly confirm the root cause of the problem. For example, if the electronic product you bought suddenly cannot be opened, you can take pictures and take pictures of the screen status when there is a problem.

2. Intelligent audit

After the warranty application is uploaded, it is not manually checked immediately, but it is first subject to some "smart" systematic review. It can quickly determine whether this can enjoy warranty service based on the rules set in advance. Take Apple as an example. Their system will check your product serial number, whether there is a warranty period, and whether this product corresponds to the common problems you have reported. If it does not meet, it will go to the next step of manual processing. It can also reduce the warranty request processing time by 50%!

3. Repair and replacement modules ,

All arranged are reliable resources to deal with this problem. When the application review is passed, the management system must choose the most suitable maintenance method according to different faults – it is better to find a professional maintenance master to repair it, or to let the user send the product back to the manufacturer to replace it with a new product! If you live in a big city, for some home appliances, you can find an official qualification repair point nearby based on your home address, and just send someone to take the corresponding parts to you and solve the problem directly. In terms of time, the average starting point from application to maintenance personnel is about six hours (comparative data from major manufacturers).

Then here, I have to mention providing global procurement services for weak current intelligent products!

Now let’s talk about some common problems:

Question 1: The simultaneous access of multiple systems will make automatic warranty management more troublesome and complicated, right? Don’t say it’s true. Many brands under many large enterprises have their own systems, and the warranty standards are different, so it’s difficult to fully integrate them. For example, three or four brand notebooks under a certain group have a one-year global warranty, and only thirteen months of purchasing products with discounts. When connecting to the same automatic warranty management system, it’s difficult to read data. But you can integrate it slowly. As long as you find the intermediate media mechanism and integrate it, you can avoid many data maneuvering errors.

Question 2 Is it normal to worry about data security? This is quite normal. After all, the information on applying for warranty is very comprehensive. Some of them involve personal private data, such as contact information and product purchase address, which is not good if it falls into the hands of the unmanned person. However, since companies want to make a good reputation for their own brand warranty, they will strive to build a strict encrypted protection network, evaluate the technical risks they use from a security perspective, and find an expert team to monitor and handle abnormalities at all times.

Question 3 Can the automatic management system for new product applications be used in? This is the early stages of the new product launch, the automatic warranty system will always be a little "unacceptable to the local environment". Why do you say that? Many new products have different technical characteristics, so we need to add and process these new attribute rules. Many high-tech products were first launched with too many functions and innovations. Early engineers developed the fault point matching range limited to product surface design. However, market feedbacks that various new and more complex faults occur, so the corresponding rule library needs to be updated. After a long time, it will gradually adapt to changes and update them continuously.

From the perspective of ordinary people, automatic warranty is a good thing. For sellers and buyers, as long as they make good arrangements and make progress with great care, they can create a win-win situation. Users are worry-free, manufacturers are reasonably reduced, and after-sales quality feedback can also be guaranteed to get better and better. That’s great, right? All sectors of the industry need to pay attention to optimization and adjustment.