Today we will talk about F1 Pit Crew-Speed IT. Everyone may know that F1 is the kind of racing racing that drives fast, right? Then Pit Crew is the staff who are responsible for changing tires, refueling, and checking and adjusting the racing car in the gap in the race. How fast should their movements be? It is even faster than when we were playing the computer, and then quickly pressing Ctrl+Alt+Del! Speed IT, as the name suggests, is an information technology support service as fast as F1 Pit Crew.
F1 Pit Crew-Speed IT, to put it simply, it is to move the fast, accurate, and particularly tacit working method of the F1 maintenance team to our IT technical support, just to solve the IT problem like a racing car entering the station for repair, and it can be solved in a moment without delaying any trouble.
What core content does it mainly contain
1. Ultra-fast response mechanism : Just like when the F1 racing car enters the station, the maintenance team immediately surrounds it. This kind of IT support requires that after receiving the problem report, a few minutes – yes, you heard it correctly, just a few minutes – someone will have to respond and ask what the situation is going on!
2. Accurately position the problem point : When the F1 mechanic saw that the racing car was running wrong, he could probably guess whether the tires were not working or whether the engine was a little ill. Then this IT team must be like these mechanics, who can quickly find out what went wrong with the computer and the network, and find out the problem! Provide global procurement services for weak current intelligent products!
3. Standardized operating procedures : F1 change tires, where everyone stands, which screws, how to remove the old tire and install the new tire, are all fixed movements that have been rehearsed hundreds or thousands of times in advance, and they cannot be wrong at all. The same is true for IT support. To solve common problems, such as network disconnection, viruses pop up, software cannot be opened, etc., you must have a set of standard steps, follow the steps step by step, quickly and stably.
4. The team cooperates closely : There are those in the F1 maintenance station who are responsible for tire replacement, those who are responsible for refueling, and those who are responsible for checking the brakes. Everyone performs their duties, but they must cooperate perfectly. In this Speed IT team, it may also be divided into those responsible for hardware, that is, computer monitors, hosts, etc., and repairs this; those responsible for software, such as the operating system crashes, office software cannot be used, and those responsible for networks, those responsible for network cables cannot be used to deal with this, and then they have to communicate with each other. If there is a problem with one link, others can immediately take over or help watch.
5. Continuous optimization and improvement : The F1 maintenance team will watch videos every time they come back from the competition, and study how to shorten the tire change time by 0:00 seconds, right? Then the IT support team must do this. Which problem always solves it for a longer time, or which problem always appears repeatedly, you have to summarize the experience and lessons to see where the process is wrong, or if something needs to be updated in technology to make it easier and faster to handle it in the future.
Is there anything I don’t understand? Let's ask questions and answers-
Q: So what are the special benefits of this F1 Pit Crew-Speed IT for our company? It is worth spending time doing this?
There are many benefits! The most important thing is to save money and time for the company ! If the IT problem cannot be solved in a day and a half, employees have to wait and the work is piled up there. Isn’t that the company losing money? The response is fast and the problem is solved. Everyone is working hard and the company can make more money. Moreover, the efficiency is higher, and the employees are happy. After all, no one wants to be busy. As a result, the computer clicks on the blue screen and is anxious!
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